Shipping Policy
At Chintique, customer satisfaction is important. Our transportation policy aims to provide convenient and reliable services to ensure that you receive your treasures as soon as possible.
Our products enjoy free delivery service.
In order to provide you with the highest quality shopping experience, we offer free delivery services through FedEx, UPS, or USPS, covering areas within the United States, excluding Alaska, Hawaii, Guam, Puerto Rico, American Samoa, the Northern Mariana Islands, and the US Virgin Islands. All eligible orders will automatically enjoy free delivery service. Please note that APO/FPO addresses are not within our delivery range.
Total delivery time=processing time+shipping time
Processing time
We understand your concerns about order processing time. Once you place an order, we will take immediate action. Usually, orders are processed within 2-5 working days after receipt. At this stage, we will carefully inspect your products to ensure they meet our high-quality standards.
Shipping time
We are committed to delivering your items to you as soon as possible. For products in stock, you can usually receive your order within 7-15 business days after shipment, depending on your location, customs regulations, and any unforeseen circumstances. We collaborate with trusted logistics partners to ensure safe and timely delivery.
We are not responsible for delayed shipments caused by adverse weather, holidays, natural disasters, or carrier delays. Please note that holidays are not counted as working days and should be taken into account when calculating transportation time.
taxation
For the United States, our customers do not need to pay import fees, tariffs, or value-added tax (surtax).
Customer satisfaction comes first
We are committed to meeting your needs and expectations. If you have any doubts or questions about your order, please feel free to contact our customer support team at any time. We will do our utmost to ensure your satisfaction and provide necessary assistance and support. Please note that transportation policy details may vary depending on product type, destination, and specific circumstances. You will receive the most accurate shipping information at checkout. We appreciate your trust and look forward to providing you with an excellent shopping experience. If you have any questions, please send an email to service@chintique.com